Quality Policy

AROMA TRAVEL is one of the leading travel agencies in Pakistan. Our primary activity is in the field of the airline business i.e. issuing airline tickets, Hajj Umrah and Hotel Reservation. For achieving goals in the above mentioned activity, such as professionally, efficiency, stability and prosperity, our company has established a system of organization, for which we are of an opinion that is the most suitable in our branch.

We are fully committed to implementing a policy of TOTAL QUALITY in all our operations. We are performing all activities as per optimum quality procedures to ensure that the resulting products consistently exceed our customer expectations, are reliable and dependable & provide maximum value for money to our customers.
In accordance with the Company’s global and local objectives our Quality Policy is achieved by:

Offering Outstanding Customer Care and Service

This is done by having in-depth customer knowledge, by delivering and executing what is requested and expected, offering value addition to our customer.

Providing Talented & Motivated People

Constant training, job enrichment and empowerment are the aim to motivate staff & develop team spirit and pride of ownership amongst them.

Advanced Systems & Technology

Implementation of advanced systems and technology provides the best Quality Service to all our Customers.

Always Being a Market Leader

Innovation, flexibility and credibility ensure that we remain market leaders.

The company resolves to position itself on the cutting edge of the global tourism industry , choosing to lead through consolidation and innovation.

Delivering Quality in Everything We Do

By defining our service standards and through continual efforts to improve quality and productivity we ensure maintenance of quality in all our operations. Using customer feedback effectively, we ensure constant product improvisation in line with customer expectations.

Taking Care of Environment

We are strongly committed to environmental protection and sustainable development.

In order to fulfill the Company’s Quality Policy and to achieve its stated primary goals, the Management of Aroma Travel decided to plan and implement a Quality Management System based on ISO 9001: 2000 standards. The system is in line with the Company’s organizational structure, services, procedures and operations.