Fawaz Travels is committed to our client’s privacy and security and to taking steps designed to secure your personal and financial information. We believe your private details should be kept just that and when you share personal information with us, we will make all reasonable endeavors to keep your details secure and private. We are committed to ensuring that your personal information is protected.
Our Privacy Policy
Fawaz Travels understands that privacy is important to you and wants your experience when dealing with us to be as enjoyable and safe as possible. This policy describes who Travel the World is and how it handles your personal information generally as well as when you use our website.
The type of personal information we collect and hold
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. Generally Fawaz Travels does not collect sensitive information about you such as details of your race, political beliefs, religion or health. However depending on the products and service you ask us to provide, we maybe required to collect some sensitive information when we are providing you with specialized services (such as access requirements for a disability).
Our Booking Terms & Conditions:
- Once a flight ticket has been confirmed, any amendments will incur further charges.
- Some tickets are non-changeable, non-refundable. If so, you will be advised of this before you confirm the ticket with us.
- Any changes to flight schedule by the airline are beyond our control.
- Please check any updated flight times well prior to departure as they occasionally do change.
- We are not responsible if you miss a flight, we will however try our best to assist you catch an alternative flight at your own cost.
- Hotel check-in and check-out times are as per hotel's own policy, we have no control over it.
- When you check-in to your hotel, please ask for a copy of hotel’s business card and keep it with you all the time in case you get lost and need to get back to the hotel.
- Hotel's service is as per hotel's own policy and beyond our control.
- Hotel will give you room(s) as per your hotel confirmation receipt, we have no control over which specific room it would be or the floor it will be on, and therefore cannot assist with any room/floor change. Hotel management may or may not accept your request for any room/floor change.
- For any cleaning or maintenance, please contact the hotel service counter.